Privacy Policy

Last Updated: January 30, 2026

Welcome to Gorilla Storage. We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. Gorilla Storage is a brand owned and operated by GLJ Commercial Ltd.

1. Who We Are

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the “Data Controller” is:

Company Name: GLJ Commercial Ltd (trading as Gorilla Storage)
Contact Email: info@gorillastorage.uk
Postal Address: 16 Turnstone Business Park, Widnes, WA8 0WN

2. Information We Collect

We collect information about you at various stages of your journey with us:

A. Through Online Advertising

When you interact with our ads (e.g., on Google, Facebook, or Instagram), we may receive data such as your IP address, device type, and the specific ad that led you to our site.

B. Through Our Website

Cookies: We use cookies to improve your browsing experience and analyse site traffic.
Contact Forms: If you make an inquiry, we collect your name, email address, and phone number.

C. During the Booking Process

To provide our self-storage services, we collect:

Identity Data: Full name, date of birth, and a copy of your government-issued ID (for security and verification).
Contact Data: Billing address, email address, and telephone numbers.
Financial Data: Payment card details (processed via Stripe, a secure third-party provider) and bank details for Direct Debits.
Emergency Contact: Name and number of an alternative contact person.

3. How We Use Your Data

We use your information for the following reasons:

Contractual Necessity: To manage your booking, process payments, and provide access to your storage unit.
Legal Obligation: To verify your identity and prevent fraudulent activity.
Legitimate Interests: To improve our facilities, respond to inquiries, and send you relevant marketing (which you can opt out of at any time).

4. Sharing Your Information

We do not sell your data. We only share your information with trusted third parties necessary to run our business, such as:

Payment Processors: To securely handle transactions.
Facility Management Software: To manage your unit and access codes.
Regulatory Bodies: If required by UK law or for insurance purposes.

5. Data Security & Retention

We implement robust security measures to prevent your personal data from being lost, used, or accessed in an unauthorised way.

We keep your data for as long as you are a customer. Once our contract ends, we retain certain information (such as financial records) for the statutory period required by UK tax law (typically 6 years).

6. Your Legal Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of the data we hold about you.
Correction: Ask us to fix inaccurate information.
Erasure: Request that we delete your data (subject to legal retention requirements).
Object/Restrict: Object to our processing of your data for marketing.

To exercise any of these rights, please contact us at info@gorillastorage.uk.

7. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top of this page will reflect the most recent version.